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Voice of customer
Shulex VOC is a SaaS platform that utilizes AI to provide global customer insights, product research, and revolutionize customer service.25 Dec 2023Readmore -
Voice of customer
What is Shulex VOC? Shulex VOC is a SaaS platform that provides omnichannel voice of customer analysis and product research for e-commerce. It leverages ChatGPT, an AI-powered chatbot, to analyze customer feedback, sentiment, and product data to help businesses make informed decisions.07 Mar 2023Readmore -
Customer analytics
Pivony is an Omni-channel Voice of Customer Analytics Platform that utilizes Neural Language Understanding to provide continuous insights from consumer reviews across multiple channels. It helps businesses understand their customers better and improve customer experience.27 Apr 2023Readmore -
Voice of customer
ChainFuse is a Voice-of-the-Customer platform that leverages AI to analyze unstructured conversational data. It uncovers valuable insights from your community's public data sources, focusing on identifying business opportunities, improving customer success, and more. ChainFuse unifies siloed customer data and connects Discord, Slack, Twitter, and more into a single CX source of truth. It analyzes data via multi-model AI, providing 5-Dimensional Sentiment analysis and recurring issue detection.11 Feb 2025Readmore -
Review analysis
Octoparse VOC is an AI-powered tool designed to elevate review research by providing product research, competitor analysis, sentiment analysis, and customer Q&A highlights. It helps businesses aggregate, analyze, and understand customer voices faster by browsing review webpages, inputting product URLs or keywords, or uploading review data files to generate consumer insights reports.08 Jun 2024Readmore -
Customer Experience Management
Octoparse CEM (Customer Experience Management) is an AI-powered platform designed to elevate review research and enhance customer satisfaction. It offers tools for product research, competitor analysis, sentiment analysis, and customer Q&A highlights. Octoparse CEM integrates customer interactions from various channels into one unified platform, enabling businesses to analyze feedback, personalize customer journeys, and improve engagement using advanced AI.14 May 2024Readmore -
AI review analysis
ReviewSense AI is an AI-powered customer review analysis platform that helps businesses understand customer feedback, improve products, and boost sales through data-driven insights. It automatically processes and summarizes customer reviews, highlighting the most discussed product features and their associated sentiment. The platform integrates with leading e-commerce platforms like Shopify, Amazon, and WooCommerce, and offers advanced sentiment analysis and intelligent review processing to transform customer feedback into actionable insights.27 Dec 2024Readmore