Otveto helps sellers respond to customer reviews on Ozon, Wildberries, and other marketplaces. A neural network, specially trained for customer communication tasks, generates personalized answers to reviews and questions. Each answer is unique and based on the context of the specific review and product (or service). Answer generation takes place within seconds at the click of a button. If the answer is not satisfactory, it can be regenerated or edited manually for free. Otveto also helps to research customer experience by analyzing previously left reviews on the product. As a result of the analysis, the neural network identifies the main advantages and disadvantages that customers most often mention in reviews of the product. All newly registered users have the opportunity to test the service for free. More features are available on otveto.ru. The service is also available as a Telegram bot, which fully replicates the functionality of the web version and works with it in parallel.
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