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Conversational AI
Cohere is a conversational AI platform designed for customer support. It helps customer support teams to resolve tickets faster and reduce costs. By leveraging AI-powered assistance, Cohere finds answers from previous tickets and provides instant solutions to customer queries.07 Mar 2023Readmore -
AI customer support
ChatBees is an AI Customer Support Automation platform that enables users to chat across data sources, PDFs/CSVs, websites, GDrive, Notion, Confluence, and more. It aims to provide high-quality support, scoring 4.6 versus OpenAI Assistant's 3.4, to 10x efficient customer support and employee onboarding. ChatBees helps to 10x the speed of customer ticket resolution and boost customer satisfaction through AI Customer Support Automation.11 May 2024Readmore -
AI Agent Assist
Engaige AI Agent Assist is a fully AI-based solution designed to supercharge Customer Support teams by autonomously resolving tickets and delivering instant support to customers. It integrates into agents' workflows, helping them draft email and chat responses based on the company's knowledge base. It is currently available for Gmail and Dixa, with more integrations coming soon.30 May 2024Readmore -
AWS deployment
Cirroe abstracts away the process of deploying and debugging resources with AWS. With a few simple prompts, developers can spin up and manage several resources spanning multiple zones or regions. Pricing is pay-as-you-go. Cirroe automagically resolves customer tickets with knowledge bases your team relies on. Our quick integration system lets you get started in seconds, and saves you hundreds of developer hours on operational burden.14 Jul 2024Readmore -
Customer Service
Agent Assist enables customer service agents to resolve tickets and phone calls faster by providing instant, tailored answers to highly specific questions. It uses customer documentation to get instant answers to questions and reply back to customers across Chrome. You must be a Brainfish customer to use Agent Assist.03 Jun 2024Readmore -
Chrome extension
The CrushBank Chrome extension allows customers to access CrushBank's automated features directly from their browser. By entering a ticket number, technicians can quickly retrieve top-ranked search results from their ticket history, documentation, Teams channels, and configurations. This extension enhances the Resolve feature and extends its functionality to integrations like KaseyaBMS and Autotask.07 Jun 2024Readmore